TumioAI support — installation, photos and error reports
Troubleshoot installation, unsupported files, performance and moves. Contact TumioAI support.
Need help?
Windows installation warnings
Verify you downloaded the installer from tumioai.ru and that its version matches the download page. Do not run an unknown re-upload. If Windows blocks it or installation fails, send the exact warning to support.
Missing HEIC or RAW photos
Check that the file is available locally, not just a OneDrive or iCloud placeholder. Include the format and error message in your report. Supported formats and successful analysis can depend on the individual file.
Undo a move
Open History, choose the operation and use Undo. Avoid manually changing those files or their folders while moving or undoing. Keep a backup.
Performance or GPU issues
Check AVX2 support and system requirements. Update the graphics driver, test a smaller photo batch and use CPU processing if compatible GPU acceleration is unavailable.
What to include in a report
Include TumioAI and Windows versions, steps to reproduce and the exact error message. The in-app report can include technical hardware and log information; photos are not attached automatically.