Payment, licence delivery and refunds
How TumioAI licence delivery works, what to do if a key is missing and how to request a refund.
These terms are published for the launch after Robokassa is connected. You can currently try the first 1000 photos free.
English translation · Edition dated 5 October 2026
Try before buying
The first 1000 photos are free, with no payment or bank card required. Check compatibility and results on your own photos before buying. Download the trial.
One-time payment, no subscription
Personal — 1990 RUB for 1 computer; Family — 3990 RUB for up to 3 computers. This is a one-time payment for a perpetual licence, with new versions included for 12 months. Key delivery is free. There are no automatic charges.
After payment is connected, orders will be paid on Robokassa’s page, where available payment methods are displayed. Card details are entered with the payment provider, not on the TumioAI website.
Receiving your key
The key is emailed automatically after payment confirmation, no later than 24 hours after confirmation. No physical delivery is needed. Download the installer and activate the key in the application. The self-employed seller’s receipt is provided as required.
If the email is missing, check Spam and the email address, then write to support@tumioai.ru with the order number. Existing licence holders can recover their key.
Cancellation and refunds
Before paying, you may cancel by not completing the payment. For a digital product of satisfactory quality, there is a right to cancel within 7 days, not counting the purchase day, under Article 48 of the Unified Rules on Consumer Protection. The free trial and key activation do not remove statutory buyer rights.
If a paid licence is not delivered, the software is defective or it does not match the stated specifications, contact support. Claims are handled subject to rights and deadlines under applicable law; the seven-day cancellation period for a satisfactory product does not limit defect-related claims.
How to request a refund
Email support@tumioai.ru with the subject “TumioAI refund”. Include the order email, order number, payment date and amount, and your request. For technical problems, describe the error.
The seller will check the payment and inform you about the refund. Funds are returned using the original payment method within deadlines established by applicable law. The time until the transaction appears in your account depends on the bank.
Do not send full card numbers, CVC/CVV codes, passwords or bank card photos. A refunded licence is revoked and the right to use it ends. No additional unconditional 14-day money-back guarantee is offered.
Seller
Self-employed seller Maria Mikhailovna Tumina · Tax ID 230820103199 · Krasnodar, Russia